Uttarakhand Integrated 104 Health Helpline, Telemedicine, and Grievance Services Operation

Work Description - Establishment And Operation Of The Integrated 104 Health Helpline, Telemedical Consultation, And Grievance&amp#x0d Redressal Services Through Call Center And Digital (web And Mobile Application) Interfaces Int The State Of&amp#x0d Uttarakhand.

The Mission Director, on behalf of the Director (NHM Uttarakhand Health and Family Welfare Society Dehradun), a State Government and UT organization, is pleased to announce an open tender for the "Establishment and Operation of the Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services through Call Center and Digital (Web and Mobile Application) Interfaces in the State of Uttarakhand." This vital project, categorized under Miscellaneous Services, seeks to enhance healthcare accessibility and responsiveness across the state. Interested parties are invited to download the tender documents from 24th July 2026, 03:50 PM, with the download period concluding on 12th August 2026, 02:00 PM. A mandatory pre-bid meeting will be held on 31st July 2026, at 11:00 AM, at the Office of Mission Director NHM Danda Lakhound, Shastradhara Road, Dehradun Uttarakhand, providing an opportunity for prospective bidders to clarify any queries. Bids must be submitted starting from 1st August 2026, 03:00 PM, and the final submission deadline is 12th August 2026, 02:00 PM. The tender requires a two-cover submission system, with Cover 1 encompassing the scanned copy of the Tender Fee and EMD, and Cover 2 containing the financial bid. The Earnest Money Deposit (EMD) is fixed at ₹10,75,000, payable to UAHFWS-Security Tender Fee Etc, and can be submitted through Bank Guarantee, Standing Order, or Fixed Deposit Receipt. A tender fee of ₹6,000 is also required. The Bid Opening Date is scheduled for 12th August 2026, 03:00 PM, at the Office of Mission Director NHM Danda Lakhound, Shastradhara Road, Dehradun Uttarakhand. Further details regarding the scope of work, technical specifications, and evaluation criteria can be found in the comprehensive tender documents available for download.