Managing J&K's Integrated 104 Centralized Health Desk Call Center

Work Description - Request For Proposal &amp#x0d For &amp#x0d Operationalization, Management And Maintenance Of Integrated 104 - Centralized Call Center Cum Health Desk Under Nhm In Jammu And Kashmir&amp#x0d

The Managing Director - JKMSCL, acting on behalf of the Health and Medical Education department, invites proposals through an Open Tender (Reference No: NIT/JKMSCL/TELERAD/2026/ 704 DATED 15/07/2026) for the critical service of Operationalization, Management, and Maintenance of an Integrated 104 - Centralized Call Center cum Health Desk under the National Health Mission (NHM) across Jammu and Kashmir. This significant initiative, published on 15-Jul-2026 at 06:45 PM, seeks experienced service providers to establish and manage a vital healthcare support system within the specified region. Interested bidders can download tender documents starting from 15-Jul-2026 at 06:45 PM until 20-Aug-2026 at 04:00 PM. A mandatory pre-bid meeting will be held on 25-Jul-2026 at 11:00 AM at the Office of JK Medical Supplies Corp. Ltd. Bid submissions will be accepted from 28-Jul-2026 04:00 PM until the closing date of 20-Aug-2026 04:00 PM, with bids scheduled for opening on 22-Aug-2026 at 11:00 AM at the Office of JK Medical Supplies Corp. Ltd. A non-refundable Tender Fee of ₹11,800 is required, though exemption is allowed as per the bid document, and an Earnest Money Deposit (EMD) of ₹1,00,000 must be submitted, with provisions for EMD exemption or payment via Bank Guarantee, Fixed Deposit, or CDR. Proposals must be submitted in a two-cover system comprising a Technical Cover and a Financial Cover, ensuring a bid validity period of 120 days. For comprehensive details, including eligibility, scope of work, and submission guidelines, prospective bidders are strongly advised to refer to the complete official tender documents.