Integrated 104 Health Helpline and Telemedicine Services Operation in Uttarakhand

Work Description - Establishment And Operation Of The Integrated 104 Health Helpline, Telemedical Consultation, And Grievance&amp#x0d Redressal Services Through Call Center And Digital (web And Mobile Application) Interfaces Int The State Of&amp#x0d Uttarakhand.

**TENDER DESCRIPTION: Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services in Uttarakhand** The Mission Director, on behalf of the Director (NHM Uttarakhand Health and Family Welfare Society Dehradun), invites open tenders for the establishment and operation of a comprehensive Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services within the State of Uttarakhand. This crucial initiative will leverage both call center operations and digital interfaces, including web and mobile applications, to enhance healthcare accessibility and responsiveness for the citizens of Uttarakhand. The tender is categorized under Miscellaneous Services and is expected to be a significant undertaking in improving public health infrastructure. Key details for potential bidders include the tender reference number NHMUK/104-Helpline/26-27/2185, with an Earnest Money Deposit (EMD) of ₹10,75,000 and a tender fee of ₹6,000, payable to UAHFWS-Security Tender Fee Etc at Dehradun. Bidders will be required to submit a bid with two covers: Cover 1 will include the scan copy of Tender Fee and EMD, along with all technical documents as outlined in the tender document, and Cover 2 will exclusively contain the Financial Bid in .xls format. The EMD can be furnished through Bank Guarantee, ST or FDR, with an exemption allowed under specific conditions. The period of work is stipulated as 45 days, with a bid validity of 90 days. The tender documents, including the RFP and BOQ, are available for download from July 24, 2026, 03:50 PM until August 08, 2026, 02:00 PM. A pre-bid meeting is scheduled for July 31, 2026, at 11:00 AM at the Office of Mission Director NHM, Danda Lakhound, Shastradhara Road, Dehradun, Uttarakhand. The bid submission period commences on August 01, 2026, at 03:00 PM and concludes on August 08, 2026, at 02:00 PM, with the bid opening scheduled for August 08, 2026, at 03:00 PM at the same address. This tender is for an Item Rate contract and does not allow for multi-currency bids or two-stage bidding. Interested and eligible parties are encouraged to review the full tender documents for detailed specifications and eligibility criteria.