Establish, Operate, and Maintain Centralized Citizen Grievance and Helpdesk for Tamil Nadu Registration Department

Work Description - Selection Of Service Provider For Establishment, Operation And Maintenance Of Centralized Citizen&amp#x0d Grievance And Helpdesk Contact Center For Registration Department, Government Of Tamil Nadu

This tender, issued by the Inspector General of Registration, Government of Tamil Nadu, seeks to appoint a qualified Service Provider for the establishment, operation, and maintenance of a centralized citizen grievance and helpdesk contact center. The project, with an estimated tender value of ₹60,00,000 and a required Earnest Money Deposit (EMD) of ₹60,000, aims to enhance public service delivery for the Registration Department. The tender is open for bid from August 4, 2026, at 9:00 AM until August 12, 2026, at 3:30 PM. Interested parties are advised to download tender documents from July 21, 2026, starting at 12:20 PM, with the download window closing on August 12, 2026, at 3:30 PM. A pre-bid meeting is scheduled for July 27, 2026, at 3:30 PM at the tender inviting authority's address in Chennai. Bids will be opened on August 12, 2026, at 4:30 PM at the IGR Office. The tender involves two covers, with Cover 1 for Fee/PreQual/Technical documents in PDF format and Cover 2 for the Bill of Quantity in XLS format. Eligibility criteria are detailed within the tender documents. The contract type is Item Rate, and the work is to be completed within 15 days. The bid validity period is 120 days. This is an open tender for Miscellaneous Services, with no fee required for tender submission.