Omni-Channel Cloud Telephony Contact Center Solution Implementation for Enhanced Customer Engagement

Work Description - Hiring Of Omni Channel Cloud Telephony Contact Center Solution

Indraprastha Gas Limited, a Public Sector Undertaking, hereby invites bids for the "HIRING OF OMNI CHANNEL CLOUD TELEPHONY CONTACT CENTER SOLUTION" (Tender Reference Number: IGL/ET2/CP/CM18922). This open/advertised tender falls under the Services category, specifically within Miscellaneous Services. The project aims to establish a comprehensive omni-channel cloud telephony contact center solution, crucial for enhancing customer engagement and operational efficiency. Prospective bidders are informed that the tender documents are available for download from July 23, 2026, 04:53 PM, until September 03, 2026, 02:30 PM. The bid submission period also commences on July 23, 2026, 04:53 PM, and concludes on September 03, 2026, 02:30 PM. Bids will be opened on September 03, 2026, at 03:00 PM. The Tender Fee is stated as 0, while an Earnest Money Deposit (EMD) of INR 500,000 is mandatory. The location for this tender is Indraprastha Gas Limited-Contracts and Procurement-Delhi-New Delhi. The Tender Inviting Authority is As Per NIT, with their address located at Indraprastha Gas Limited property no-6, First Floor, SDMC Market, SECTOR-8, R K PURAM, New Delhi-110022.