Pune Customer Link Monitoring and Management Centre (CLMMC) Supply, Installation, and Operations

Work Description - Tender For Selection Of Service Provider For Supply, Installation, Commissioning, Operations Of Customer Link Monitoring,management Centre (clmmc) At Pune Consisting Of Relevant Software, Hardware And Manpower For Linkmonitoring, Analytics With Bi

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, through its Maharashtra Telecom Circle, is inviting open tenders for the selection of a service provider for the comprehensive supply, installation, commissioning, and operation of a Customer Link Monitoring and Management Centre (CLMMC) in Pune. This critical project requires the provision of all necessary software, hardware, and skilled manpower for robust link monitoring, advanced analytics, and business intelligence capabilities. The tender, with reference number MHCO-EBPT/97(12)/1/2024-EBP dated 16.06.2026, opens for participation on June 16, 2026, at 01:30 PM and closes for bid submissions on August 17, 2026, at 05:30 PM. Bid opening is scheduled for August 18, 2026, at 03:00 PM. A significant Earnest Money Deposit (EMD) of ₹2,00,00,000 is required, with the option for exemption through BG/ST or other eligible means. The tender fee is ₹11,800. Prospective bidders are advised to refer to the detailed tender documents, available for download from June 16, 2026, to August 17, 2026, and submit their bids in two covers as specified, with Cover 1 encompassing EMD, tender fee (or valid Udyam Registration certificate), and various pre-qualification and technical documents, while Cover 2 will contain the financial bid (BOQ and Price Breakup). The contract duration is for 1825 days, and the bid validity period is 180 days. The Tender Inviting Authority is CGMT Maharashtra Telecom Circle, with the address at AGM (EB), 5th Floor, D Wing, BSNL AdBldg, BSNL Complex, Juhu Rd, Santacruz (W), Mumbai, Maharashtra 400054.