Pune Customer Link Monitoring and Management Centre: Supply, Installation, and Operations

Work Description - Tender For Selection Of Service Provider For Supply, Installation, Commissioning, Operations Of Customer Link Monitoring,management Centre (clmmc) At Pune Consisting Of Relevant Software, Hardware And Manpower For Linkmonitoring, Analytics With Bi

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, through the CGMT Maharashtra Telecom Circle, is inviting open tenders for the Selection of a Service Provider for the Supply, Installation, Commissioning, and Operations of a Customer Link Monitoring and Management Centre (CLMMC) in Pune. This comprehensive project requires the provision of relevant software, hardware, and skilled manpower for effective link monitoring and advanced analytics utilizing Business Intelligence (BI) tools. The tender, with reference number MHCO-EBPT/97(12)/1/2024-EBP dated 16.06.2026, is categorized under Goods and specifically within the IT sub-category of Miscellaneous Goods. Prospective bidders must be aware of the critical dates for this tender, with document download and bid submission commencing on June 16, 2026, at 01:30 PM. The deadline for both document download and bid submission is August 5, 2026, at 12:00 PM, followed by the bid opening on August 6, 2026, at 12:30 PM. A substantial Earnest Money Deposit (EMD) of ₹2,00,00,000 is required, with provisions for exemption under specific conditions, alongside a tender fee of ₹11,800. The tender will be processed as a Tender cum Auction with a two-cover system, encompassing Fee/PreQual/Technical in Cover 1 and Finance in Cover 2. The work is anticipated to span 1825 days (approximately 5 years), with a bid validity of 180 days. Interested parties are advised to download the tender documents from the designated portal and adhere strictly to the submission guidelines outlined within the tender notice and associated documents.