Indian Railway Catering And Tourism Corporation Limited Tender

Work Description - E-tender For The Selection Of Technology Service Provider (tsp) For Development, Deployment, Operation, Upgrading And Ad Monetization Of Ai-based Chatbot /whatsapp Solutions For Irctc Services

Indian Railway Catering and Tourism Corporation Ltd (IRCTC), a Central Government Ministry/Department entity, invites open e-tenders for the selection of a Technology Service Provider (TSP) to develop, deploy, operate, upgrade, and monetize AI-based Chatbot/WhatsApp solutions for IRCTC services. The Tender Reference Number is 2025/IRCTC/CO/SER/Chatbot ASKDISHA, and the Tender ID is 2025_IRCTC_803574_1. This is a service-based tender with an Earnest Money Deposit (EMD) of ₹5,00,000.00. Key dates include e-publication on June 30, 2025, document download and sale starting on June 30, 2025, and ending on July 24, 2025, with bid submission starting on July 10, 2025, and ending on July 24, 2025. The bid opening date is scheduled for July 24, 2025. A pre-bid meeting is scheduled for July 10, 2025, the VC link for which will be made available on the IRCTC website under Active Tenders. Bids are to be submitted in two covers: one for Fee/PreQual/Technical documents (PDF format) and another for Financial documents (XLS format). The tender document can be downloaded from the e-procurement portal. The tender inviting authority is GGM/Services, located at IRCTC, 2nd Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi 110029. The bid validity period is 120 days.