Hiring Of An Agency For Citizen Engagement And Online Reputation Management Including Analytics And Support For Public Communication And Citizen Feedback Management

Work Description - Hiring Of An Agency For Citizen Engagement And Online Reputation Management Including Analytics And Support For Public Communication And Citizen Feedback Management&amp#x0d &amp#x0d

The Department of Information and Public Relations, a State Government and UT organization, invites open tenders (Tender Reference Number: 2026_CommunicationAgency_13, Tender ID: 2026_DIPR_168982_1) for hiring an agency to provide comprehensive citizen engagement and online reputation management services, including analytics and support for public communication and citizen feedback management. This is a fixed-rate contract requiring a three-cover bid submission: Prequalification, Technical Bid, and Price Bid. The estimated Earnest Money Deposit (EMD) is ₹25,00,000, and a tender fee of ₹11,000 (₹10,000 Tender Fee + ₹1,000 Processing Fee) is applicable and payable online. Key dates include a document download and bid submission deadline of June 19, 2026, at 11:00 AM, and a bid opening date of June 19, 2026, at 01:00 PM. A pre-bid meeting is scheduled for June 4, 2026, at 11:00 AM online. Tender documents, including the Detailed Notice Inviting Tender (DNIT) and Request for Proposal (RFP) Documents, can be downloaded from the e-procurement portal starting May 28, 2026, at 11:15 AM. Bids must remain valid for 90 days. The Directorate of Information and Public Relations Punjab is the tender inviting authority.