Integrated Health Helpline and Telemedical Services Establishment and Operation in Uttarakhand

Work Description - Establishment And Operation Of The Integrated 104 Health Helpline, Telemedical Consultation, And Grievance&amp#x0d Redressal Services Through Call Center And Digital (web And Mobile Application) Interfaces Int The State Of&amp#x0d Uttarakhand.

The Director (NHM Uttarakhand Health and Family Welfare Society Dehradun), a State Government and UT organization, is inviting sealed bids for the Establishment and Operation of the Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services through Call Center and Digital (Web and Mobile Application) Interfaces within the State of Uttarakhand. This Open Tender, with Tender ID 2026_NHMUK_98068_1 and Tender Reference Number NHMUK/104-Helpline/26-27/2185, falls under the Services category. The EMD amount is ₹10,75,000 payable to UAHFWS-Security Tender Fee Etc at Dehradun, with exemptions allowed. A tender fee of ₹6,000 is also required, payable to the same entity. The tender requires two covers, with Cover 1 for Tender Fee and EMD (as a PDF) and Cover 2 for the Financial Bid (as an XLS file). All technical documents should also be submitted as a PDF. Key dates for this tender include the Document Download Start and End Dates from July 24, 2026, at 03:50 PM to August 17, 2026, at 02:00 PM. Bids can be submitted from August 1, 2026, at 03:00 PM, with the final Bid Submission End Date and Bid Opening Date both on August 17, 2026, at 02:00 PM and 03:00 PM respectively. A Pre-Bid Meeting is scheduled for July 31, 2026, at 11:00 AM at the Office of Mission Director NHM Danda Lakhound, Shastradhara Road, Dehradun Uttarakhand. The work is for the establishment and operation of a comprehensive health helpline and related digital services, with a Contract Type of Tender and an estimated Work Period of 45 days. The Bid Validity is set at 90 days. Payment mode for fees is offline. The tender documents, including the NIT and RFP, are available for download.