Delivering Centralized Citizen Grievance and Helpdesk Contact Center for Tamil Nadu Registration

Work Description - Selection Of Service Provider For Establishment, Operation And Maintenance Of Centralized Citizen&amp#x0d Grievance And Helpdesk Contact Center For Registration Department, Government Of Tamil Nadu

The Inspector General of Registration, a State Government organisation in Tamil Nadu, through the Additional Inspector General of Registration, S_R, situated at 100, Santhome High Road, Chennai - 600028, invites eligible service providers to participate in an Open Tender (Reference No: TNREGN_1_2026-27) for the "Selection of Service Provider for Establishment, Operation and Maintenance of Centralized Citizen Grievance and Helpdesk Contact Center for Registration Department, Government of Tamil Nadu." This critical service tender, valued at an estimated ₹60,00,000, seeks to enhance citizen engagement and support across the state, with an anticipated work period of 15 days in Chennai. Interested bidders are required to submit an Earnest Money Deposit (EMD) of ₹60,000, though exemption is allowed, and there is no tender fee. The procurement process will follow an Item Rate contract with a two-cover system (Fee/Pre-Qualification/Technical and Finance). Important dates include the e-Publication and Document Download Start Date on 21-Jul-2026 12:15 PM, a Pre-Bid Meeting on 27-Jul-2026 at 03:30 PM at the aforementioned address, Bid Submission commencing on 04-Aug-2026 09:00 AM, and the final Bid Submission End Date, also the Document Download End Date, on 07-Aug-2026 03:30 PM. Bids will be opened shortly thereafter on 07-Aug-2026 at 04:30 PM. Prospective bidders are advised to refer to pages 21-23 of the tender document for detailed eligibility criteria.