New Delhi Omni Channel Cloud Telephony Contact Center Solution Implementation

Services

Opening DateJul 23, 2026
Closing DateAug 13, 2026
Tender Amount Refer Document

Tender Overview

Tender Title	New Delhi Omni Channel Cloud Telephony Contact Center Solution Implementation
Tender ID	NA	Tender Reference Number	IGL/ET2/CP/CM18922
Tender Type	Open/advertised
Tender Opening Date	2026-07-23 04:53 PM	Tender Closing Date	2026-08-13 02:30 PM
Tender Value	Refer Document	Tender Location	Indraprastha Gas Limited-contracts And Procurement-delhi-new Delhi , New Delhi , Delhi
Tender Category	Services	Product Category	Software and IT Solutions Tenders, Telecommunication Services Tenders

Tender Overview

Tender TitleNew Delhi Omni Channel Cloud Telephony Contact Center Solution Implementation
Tender IDNA
Tender Reference NumberIGL/ET2/CP/CM18922
Tender TypeOpen/advertised
Tender Opening Date2026-07-23 04:53 PM
Tender Closing Date2026-08-13 02:30 PM
Tender Value Refer Document
Tender LocationIndraprastha Gas Limited-contracts And Procurement-delhi-new Delhi,New Delhi, Delhi
Tender CategoryServices
Product CategorySoftware and IT Solutions Tenders, Telecommunication Services Tenders

Important Dates

ePublished Date	2026-07-23 04:53 PM	Bid Opening Date	2026-08-13 03:00 PM
Document Download Start Date	2026-07-23 04:53 PM	Document Download End Date	2026-08-13 02:30 PM
Bid Submission Start Date	2026-07-23 04:53 PM	Bid Submission End Date	2026-08-13 02:30 PM
Clarification start Date		Clarification End Date
Bid Validity Period (in Days)	NA

Important Dates

ePublished Date 2026-07-23 04:53 PM
Bid Opening Date2026-08-13 03:00 PM
Document Download Start Date2026-07-23 04:53 PM
Document Download End Date2026-08-13 02:30 PM
Clarification End Date
Clarification End Date
Bid Submission Start Date2026-07-23 04:53 PM
Bid Validity Period (in Days)NA

Cost Specification

Tender Fee	Refer document
EMD (Earnest Money Deposit)	₹ 5,00,000
EMD Fee Type	NA
Payment Instruments/Mode	NA

Tender Description

Work Description - Hiring Of Omni Channel Cloud Telephony Contact Center Solution

Indraprastha Gas Limited, a prominent Public Sector Undertaking, invites bids for Tender Reference Number IGL/ET2/CP/CM18922, titled "HIRING OF OMNI CHANNEL CLOUD TELEPHONY CONTACT CENTER SOLUTION." This open and advertised tender falls under the Services category, specifically Miscellaneous Services, and aims to procure a comprehensive omni-channel cloud telephony contact center solution for their operations in New Delhi. Interested bidders can download tender documents and commence bid submission from 04:53 PM on 23-Jul-2026, which is also the ePublished date. There is no tender fee associated with this opportunity; however, a refundable Earnest Money Deposit (EMD) of INR 500,000 is required. The deadline for document download and bid submission is strictly 02:30 PM on 13-Aug-2026, with the bids scheduled for opening at 03:00 PM on the same day. The tender inviting authority, Indraprastha Gas Limited, is located at property no-6, First Floor, SDMC Market, SECTOR-8, R K PURAM, New Delhi-110022.

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Tender Contact Details

Office Inviting Bids	As Per Nit
Address	Indraprastha Gas Limited Property No-6, First Floor, Sdmc Market, Sector-8, R K Puram, New Delhi-110022
Contact Details	NA
Email	NA
Website	NA