Annual Maintenance and Supply Contract for Self-Service Passbook Kiosks and Barcode Printers (Non-China Origin)

Work Description - NA

The Indian Overseas Bank, under the aegis of the Department of Financial Services and Ministry of Finance, is inviting bids for a comprehensive Annual Maintenance Contract (AMC) and associated supplies for self-service passbook update kiosks and barcode printers. This tender, identified by Bid Number GEM/2026/B/7800083, represents a critical opportunity to provide essential banking technology solutions, emphasizing a commitment to sourcing equipment not manufactured in China. The procurement encompasses a significant quantity of 9257 units, with the bidding process commencing on July 17, 2026, at 1:51 PM and concluding on August 7, 2026, at 4:00 PM. The scope of work detailed within the Bill of Quantities (BOQ) includes, but is not limited to, the multi-year AMC for passbook kiosks and barcode printers (covering years 2 through 7), the supply of barcode printers with comprehensive warranty, and subsequent AMC for these printers. Furthermore, the tender requires the cost of deployment services, extensive onsite support for an extended period of seven years, and the provision of essential consumables such as passbook printer cartridges, barcode printer cartridges, barcode labels, and mylar strips. This initiative, managed by the Chennai office located at 600002763 Anna Salai MountRoad, is poised to enhance the operational efficiency and customer service capabilities of the Indian Overseas Bank.