Comprehensive Call Centre & Level-1 IT Support for Kapas Kisan, COTBIZ, and BITS Platforms

Work Description - Establishment2c Operation And Management Of Call Centre2fhelpdesk2fservice Desk For Kapas Kisan Mobile Application And Level 1 Technical Support Services For Cotbiz And Bits Platform

ITI Limited, a prominent Public Sector Undertaking, hereby invites bids from eligible and interested firms for a comprehensive Open/Advertised Tender, referenced as ITI/ROM/CCIL/2026/226. This tender, categorized under 'Works' within the Information Technology/Telecom product domain, specifically pertains to the Establishment, Operation, and Management of a Call Centre/Helpdesk/Service Desk dedicated to the Kapas Kisan Mobile Application, along with the provision of Level-1 Technical Support Services for both the COTBIZ and BITS Platforms. The required services are to be rendered at ITI Limited - RO Mumbai, Maharashtra, Mumbai City. A non-refundable Tender Fee of 2000 is applicable, with no Earnest Money Deposit (EMD) required. The tender was officially e-published on 22-Jul-2026 at 04:32 PM. Prospective bidders may commence bid submission from 22-Jul-2026 at 04:32 PM, with the final deadline for bid submission set for 03-Aug-2026 at 11:00 AM. Bids will be opened shortly thereafter on 03-Aug-2026 at 11:15 AM by the Tender Inviting Authority.