AI Voice Bot Implementation for CM Helpline 181 and MP eSEVA Portal

Work Description - Rfp&amp#x0d Selection Of Agency For Providing Ai Powered Voice Bot&amp#x0d Implementation For Cm Helpline 181 And Mp Eseva Portal,&amp#x0d Madhya Pradesh.

This tender, issued by the Madhya Pradesh State Electronics Development Corporation Ltd. (MPSEDC), seeks proposals from qualified agencies for the selection and implementation of an AI-powered Voice Bot solution for the critical services of CM Helpline 181 and the MP eSEVA Portal. The tender, identified by Tender Reference Number MPSEDC/COE/ 2026/703 and Tender ID 2026_SEDC_523761_1, falls under the Services category, specifically Miscellaneous Services. Key dates for interested parties include the document download period commencing on July 23, 2026, at 5:00 PM and concluding on August 17, 2026, at 3:00 PM. Bids can be submitted from August 5, 2026, at 12:30 PM, with the final submission deadline on August 17, 2026, at 3:00 PM. The bid opening will take place on August 18, 2026, at 3:00 PM at MPSEDC, Bhopal. A pre-bid meeting is scheduled online via Google Meet on July 29, 2026, at 3:00 PM. The EMD required for this tender is ₹1,00,000, with the option for exemption through BG/ST. The Tender Fee is ₹1,000, with an additional ₹295 (18.00% GST Incl.) as a processing fee, totaling ₹1,295. This is an open tender with two covers: Cover 1 for Fee/PreQual/Technical documents and Cover 2 for the Finance/Price Bid. The contract form is Item Rate, and the bid validity period is 180 days.