Drinking Water And Sanitation Department Tender

Work Description - Selection Of Agency For Setting Up And Running Jjm Control Room ( Rural Water Service Centre) Contact Centre Operation To Support The Complaint And Grievance Redressal Management System

DWSD EinC, a State Govt. and UT organization, invites open tenders for the "Selection of Agency for Setting up and running JJM Control Room ( Rural Water Service Centre) Contact Centre Operation to Support the Complaint and Grievance Redressal Management System" under Tender Reference Number DWSD/RW/RFP-03/2025-26 (2nd Call). This is a service-based tender under empanelement form of contract, categorized as miscellaneous services. The estimated tender value is ₹0.00, and the period of work is 1095 days. Interested bidders must submit their bids online through a two-cover system, including technical documents and BOQ. A fixed EMD of ₹10,000 is required, with exemption allowed through BG/ST. The tender fee is ₹10,000, payable online. Key dates include ePublication and document download/submission start on August 22, 2025, 04:00 PM, document download/submission end date on September 1, 2025, 04:00 PM and bid opening on September 2, 2025, 04:00 PM. A Pre-Bid Meeting is scheduled for August 25, 2025, 12:30 PM at O/o Chief Engineer-cum Executive Director,PMU, D.W.and S. D. Doranda Ranchi-834002. Bids are valid for 180 days, and the bid opening will take place at the office of the Executive Engineer, D.W.and S.Division Ranchi West. The contact person for this tender is the Executive Engineer, D.W.and S.Division Ranchi West Ranchi.