University Grants Commission Tender

Work Description - Selection Of An Entity For Operation Of A Contact Center To Redress The Complaints Of Ragging And Racial Discrimination

The University Grants Commission (UGC), a Central Government Ministry/Department, invites open tenders for the selection of an entity to operate a contact center dedicated to redressing complaints of ragging and racial discrimination received from students of Higher Educational Institutions. The Tender Reference Number is 18/10/2024/ARC, and the Tender ID is 2026_UGC_893030_1. Interested parties can download tender documents and submit bids from January 9th, 2026, 6:00 PM until January 29th, 2026, 6:00 PM. A substantial Earnest Money Deposit (EMD) of ₹17,00,000 is required, payable to the Secretary UGC in New Delhi, with exemptions potentially available through BG/ST or EMD Exemption. The bid opening is scheduled for February 2nd, 2026, at 11:00 AM at UGC. This is a two-cover system, with the first cover for Fee/PreQual/Technical evaluation and the second for Financial evaluation. Detailed tender documents, including the price sheet (BOQ), are available for download. The tender inviting authority is Under Secretary UGC, located at the UGC Branch Office at South Campus, Pincode 110021. The bid validity period is 180 days.