Comprehensive Adaptive and Corrective Maintenance for MTNL Delhi WFMS/IMS Software

Work Description - Providing Adaptive As Well As Corrective Maintenance Support&#x0d For Wfms Ims Application Software

Mahanagar Telephone Nigam Limited (MTNL), a Central Government Ministry/Department, through its CAO (FMS) CO located at 3RD FLOOR MTNL CGO COMPLEX NEW DELHI, invites competitive bids for Tender ID 2026_MTNL_915154_1. This Open Tender, referenced as DGM(FMS)CO/Mtce. Support for WFMS/IMS s/w/2025-26, seeks to procure comprehensive adaptive as well as corrective maintenance support for WFMS IMS Application Software. The estimated tender value for this services-based Rate Contract is ₹56,07,360, with a work period of 730 days, to be executed at MTNL DELHI. The bidding process commenced with the e-publication and document download/bid submission start date on 01-Jul-2026 at 12:00 PM. Interested bidders can download tender documents and submit their bids until 29-Jul-2026 at 12:00 PM. Bids will be opened on 30-Jul-2026 at 12:30 PM. A non-refundable Tender Fee of ₹1,180 is required, payable to "MTNL Escrow account Corporate Office" at NEW DELHI, though exemption is allowed. Bidders must also provide an Earnest Money Deposit (EMD) of ₹1,12,147 (fixed amount), payable to "MTNL Escrow account-Corporate Office" at NEW DELHI, with EMD exemption also permitted. Payments for Tender Fee and EMD can be made via Direct Credit, Demand Draft, R-T-G-S, NEFT, Bankers Cheque, or Bank Guarantee. Bids are to be submitted in two covers: Cover 1 for Fee/Pre-qualification/Technical documents, and Cover 2 for the Financial bid. Prospective bidders are advised to carefully review the complete tender document, including all terms, conditions, and required submissions, which includes details on annual turnover and experience. For further details and document access, bidders should refer to the official tender portal.