Outsourcing Operation and Maintenance of BSNL Amritsar Customer Service Centres

Work Description - Eoi (expression Of Interest) For Outsourcing The Operation And Maintenance Of Bsnl Amritsar Ba Cscs

Bharat Sanchar Nigam Limited (BSNL), a Government of India enterprise, invites Expressions of Interest (EOI) through an open tender process for the outsourcing of operation and maintenance of its Amritsar Business Area (BA) Customer Service Centres (CSCs). This EOI, referenced as PBCO-23/11(17)/2/2026-CFA, is being issued by the CGMT BSNL Punjab Circle, located at Plot no 2 Sector 34A, Chandigarh. The tender documents will be available for download from August 3, 2026, at 03:00 PM, until August 24, 2026, at 11:00 AM. Bids can be submitted starting from August 3, 2026, at 03:00 PM, with the final submission deadline being August 24, 2026, at 11:00 AM. The bid opening is scheduled for August 25, 2026, at 11:30 AM. A non-refundable tender fee of ₹1,000 is applicable, payable to AO Cash BSNL O/o CGMT Punjab Circle Chandigarh. An Earnest Money Deposit (EMD) of ₹50,000 is also required, payable to the same authority. Various payment instruments including Demand Draft, Banker's Cheque, Bank Guarantee, NEFT, R-T-G-S, and Insurance Surety Bond are accepted for EMD. This tender falls under the "Services" category and specifically relates to "Miscellaneous Services". The tender comprises two covers: Cover 1 for Fee/PreQual/Technical details and Cover 2 for the Financial bid. The EOI is for a period of 150 days validity from the bid submission end date. Bidders are advised to refer to the detailed tender documents for specific pre-qualification criteria and other requirements.