APDCL Customer Call Centre Operations and Management Services

Work Description - Appointment Of An Agency For Operating The Apdcl Customer Call Centre

This tender, identified by Tender Reference Number APDCL/CGM_CRMS/CCC/2026/256, is an Open Tender for Services, specifically seeking the Appointment of an agency for operating the Assam Power Distribution Company Ltd (APDCL) Customer Call Centre. The contract form is Turn-key, with an estimated Tender Value of ₹19,96,10,334 and a Work Period of 730 days. The EMD Amount is ₹60,00,000 and a Tender Fee of ₹12,000 is applicable. Key critical dates for interested parties include the Document Download Start Date of 27-Jul-2026 at 11:00 AM, with the download period concluding on 20-Aug-2026 at 05:00 PM. Bid Submission is open from 12-Aug-2026 at 11:00 AM until 20-Aug-2026 at 05:00 PM. A Pre-Bid Meeting is scheduled for 06-Aug-2026 at 02:00 PM at the 4th Floor, Bijulee Bhawan, Paltan Bazar, Guwahati. The Bid Opening will take place on 24-Aug-2026 at 02:00 PM at Bijulee Bhawan, Paltan Bazar. This tender is being invited by the Chief General Manager (CRMS) APDCL, located at 4th Floor Bijulee Bhawan Paltan Bazar, on behalf of the Assam Power Distribution Company Ltd, a State Government and UT organization. The tender involves a two-cover system, with Cover 1 for Technical and commercial documents and Cover 2 for the Price Bid Schedule.