Consumer Affairs Department Tender

Work Description - Engagement Of A Vco/service Provider For Running Of State Consumer Helpline-2nd Call

The CONSUMER AFFAIRS DEPARTMENT, a State Govt. and UT organization, invites open tenders for the "Engagement of a VCO/Service Provider for running of State Consumer Helpline-2nd Call" under Tender Reference Number 50/CAD/2025-26. This works tender, categorized as Miscellaneous Works, seeks to engage a service provider for the State Consumer Helpline. Key dates include a document download start date of January 5th, 2026 at 02:00 PM and end date of January 19th, 2026 at 03:00 PM, with bid submissions accepted between January 5th, 2026 at 03:00 PM and January 19th, 2026 at 03:00 PM. The bid opening is scheduled for January 21st, 2026 at 03:00 PM. An Earnest Money Deposit (EMD) of ₹18,400 is required, payable online. The tender documents, including the NIT and BOQ, are available for download. Bids must be submitted in two covers: one for Fee/PreQual/Technical details (PDF) and another for Finance (XLS). The Tender Inviting Authority is the Special Secretary, located at Kreta Suraksha Bhawan, 3rd Floor, 11 A, Mirza Ghalib Street, Kolkata-700087, Pincode 700087. Bid validity is 180 days. This is an item rate contract, and two-stage bidding is not allowed.