BSNL Prayagraj Customer Service Center Operations and Maintenance Outsourcing

Work Description - As Per Eoi

Bharat Sanchar Nigam Limited (BSNL), a Public Sector Undertaking and Government of India Enterprise, invites Expressions of Interest (EOI) for the "Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in Prayagraj BA." This open tender, referenced as UPE/MM/Outsourcing BSNL CSC/ Prayagraj BA/2026-27 dated 08.07.2026, falls under the Services category with a contract period of 365 days. The Tender Inviting Authority is the MM Cell Circle Office, located at 3rd Floor Door Sanchar Sadan BSNL Laplace, Lucknow-226001. The tender was e-published on 08-Jul-2026 at 06:00 PM, with document download commencing on the same date and concluding on 29-Jul-2026 at 06:00 PM. A pre-bid meeting is scheduled for 14-Jul-2026 at 12:00 PM at the Tender Inviting Authority's address. Bid submission will begin on 17-Jul-2026 at 10:00 AM and close on 29-Jul-2026 at 06:00 PM, with bids scheduled for opening on 31-Jul-2026 at 12:00 PM. A non-refundable tender fee of ₹1,180 is required, alongside an Earnest Money Deposit (EMD) of ₹90,000. Both Tender Fee and EMD exemptions are allowed as per the EOI, with EMD accepted via various payment instruments including Demand Draft, FDR, Bankers Cheque, Bank Guarantee, NEFT, RTGS, and Insurance Surety Bond. The bidding process involves two covers: one for Fee/Pre-Qualification/Technical documents and another for the financial bid, with item-wise technical evaluation permitted and a bid validity period of 150 days. Preferential bidders are allowed, and further details, including eligibility criteria and scope of work, are available in the comprehensive EOI document.