HPCL Customer Communication and Engagement Services Procurement

Work Description - NA

This tender invitation is issued by Hindustan Petroleum Corporation Ltd (HPCL), a prominent entity under the Ministry of Petroleum and Natural Gas, for services related to customer engagement and communication. The bid, identified by Bid Number GEM/2026/B/7793778, is open for participation from July 16, 2026, 10:33 AM, and will conclude on August 11, 2026, at 3:00 PM. The EMD amount for this tender is ₹16,77,000.00. HPCL is seeking proposals for a range of customized services catering to different active user segments, specifically including "Custom Bid for Services - Active Users: 0-50000," "Custom Bid for Services - Active Users: 50001-100000," "Custom Bid for Services - Active Users: 100001-200000," and "Custom Bid for Services - Active Users: Above 200001." Furthermore, the tender explicitly calls for "Custom Bid for Services - WhatsApp Services" and "Custom Bid for Services - SMS Services," indicating a need for robust and scalable communication solutions. A crucial component of the requirement is also "Custom Bid for Services - Language conversion," suggesting a need for multilingual support to effectively engage a diverse customer base across various communication channels. Interested parties are encouraged to submit their bids to HPCL's offices, including Petroleum House and Hindustan Bhawan at 8 SV Marg, Ballard Estate, Mumbai-400001, by the specified closing date.