Department Of Agriculture Tender

Work Description - Establishment Of Call Centre And Grievance Redressal Solution Through A Managed Services Provider

The Department of Agriculture-World Bank Tenders, under the Hon. Balasaheb Thackeray Agribusiness and Rural Transformation (SMART) Project Pune, invites open tenders for the "Establishment of Call Centre and Grievance Redressal Solution Through a Managed Services Provider." This lump-sum contract, with Tender Reference Number IN-PCMU-SMART-490146-NC-RFB, has an estimated value of ₹1,78,00,000 and a work period of 730 days. The tender documents, including the RFB and BOQ, are available for download from June 27, 2025, 09:00 AM until July 27, 2025, 05:00 PM. A non-refundable processing fee of ₹500 is applicable. Bids must be submitted online between June 27, 2025, 09:00 AM and July 27, 2025, 05:00 PM. The bid opening is scheduled for July 28, 2025, at 03:00 PM online at the Directorate of Marketing, Pune. Interested bidders are required to submit their technical bid, including Incorporation/Registration Certificate, GST Registration, Turnover Certificate, Audited Financial Statements, and other essential documents as specified in the Request for Bid (RFB), along with the financial BOQ in a two-cover system. The Directorate of Marketing, located at Project Implementation Unit, SMART Project, 3rd Floor, New Central Building, Pune 411001 Maharashtra, serves as the Tender Inviting Authority. Clarifications regarding the tender can be sought between June 27, 2025, 09:00 AM and July 7, 2025, 05:00 PM.