BPCL LPG Refill Booking and Customer Messaging System Deployment via IVRS, SMS, WhatsApp

Work Description - Rfp For Providing Ivrs Sms Missed Call Based Lpg Refill Booking System And Messaging Through Sms Whatsapp Rcs For Two Years For Bpcl

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, through its Maharashtra Telecom Circle, hereby invites eligible bidders for a Request for Proposal (RFP) for providing an IVRS, SMS, and Missed Call based LPG refill booking system, along with messaging services via SMS, WhatsApp, and RCS, specifically for Bharat Petroleum Corporation Limited (BPCL). This comprehensive service contract is for a duration of two years. The tender, identified by Reference Number MHCO-EBPT/23(11)/2/2026-EBPT dated 07.07.2026 and Tender ID 2026_BSNL_283282_1, is classified as an Open Tender under the Services category, with a contract form of Tender cum Auction. Critical dates for this tender include the e-publication and bid submission start date on 07-Jul-2026 at 06:00 PM, with clarifications open from 07-Jul-2026 06:00 PM to 11-Jul-2026 05:30 PM. The document download and bid submission will close on 18-Jul-2026 at 05:30 PM. Bids will be opened on 20-Jul-2026 at 12:30 PM in Mumbai. A mandatory Earnest Money Deposit (EMD) of ₹10,00,000/- is required, payable as per tender terms, with options for EMD exemption via BG/ST or Udyam Registration certificate. There is no Tender Fee applicable for this bid. Bidders are required to submit their proposals in two covers, one for Fee/PreQual/Technical documents including EMD or exemption proof, and the second for Finance (BoQ and price breakup). Interested parties are strongly advised to refer to the complete tender documents, available for download from 07-Jul-2026 06:00 PM until 18-Jul-2026 05:30 PM, for detailed eligibility criteria, terms, and conditions. All correspondence and bid submissions should be directed to the AGM(EB-Mumbai) Maharashtra Telecom Circle, located at 5th Floor, D-Wing, AdBldg., BSNL Complex, Juhu Rd., Santacruz (W), Mumbai-400054. The bid validity period is 180 days.