Call Centre and Level 1 Technical Support Services for Cotton Corporation of India Platforms

Work Description - Establishment Operation And Management Of Call Centre Helpdesk Service Desk For Kapas Kisan Mobile Application And Level1 Technical Support Services For Cotbiz And Bits Platform Of The Cotton Corporation Of India Ltd Cci

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, through the office of the Chief General Manager (CGMT), Maharashtra Telecom Circle, is inviting bids for the "Establishment, Operation, and Management of a Call Centre Helpdesk Service Desk for the Kapas Kisan Mobile Application and Level 1 Technical Support Services for COTBIZ and BITS Platforms of The Cotton Corporation of India Ltd (CCI)". This open tender opportunity, identified by Tender Reference Number MHCO-EBPT/102/16/2026-EBPT, falls under the Services category, specifically within Miscellaneous Services and IT sub-categories. The contract duration is for an impressive 1825 days, with a bid validity period of 180 days. Bidders are advised that the tender documents will be available for download from August 1, 2026, at 05:30 PM, with the submission deadline set for August 8, 2026, at 05:00 PM. The critical bid opening date is scheduled for August 10, 2026, at 12:00 PM. Notably, the tender fee and Earnest Money Deposit (EMD) are both zero, indicating no financial cost for participation in this tender. This is a two-cover tender process, requiring a fee/pre-qualification/technical submission in Cover 1 and financial submission in Cover 2. The tender documents provide comprehensive details regarding eligibility criteria and technical qualifications as per the BSNL RFP. The tender inviting authority is CGMT Maharashtra Telecom Circle, located at AGM EB Mumbai Maharashtra Telecom Circle, 5th Floor D Wing Admin Bldg BSNL Complex Juhu Rd, Santacruz W, Mumbai 400054.