Developing and Operating Pune's Customer Link Monitoring & Analytics Centre

Work Description - Tender For Selection Of Service Provider For Supply, Installation, Commissioning, Operations Of Customer Link Monitoring,management Centre (clmmc) At Pune Consisting Of Relevant Software, Hardware And Manpower For Linkmonitoring, Analytics With Bi

Bharat Sanchar Nigam Limited (Govt of India Enterprise), through the CGMT Maharashtra Telecom Circle, located at AGM (EB) 5th Floor, D Wing, BSNL Admin Bldg, BSNL Complex, Juhu Rd, Santacruz (W), Mumbai, Maharashtra 400054, hereby invites Open Tenders from eligible service providers for the "Selection of Service Provider for Supply, Installation, Commissioning, Operations of Customer Link Monitoring, Management Centre (CLMMC) at Pune." This comprehensive tender, identified by Reference Number MHCO-EBPT/97(12)/1/2024-EBP dated 16.06.2026, falls under the Goods category, specifically IT and Miscellaneous Goods. The scope of work encompasses the complete lifecycle management of the Customer Link Monitoring, Management Centre (CLMMC) in Pune. This includes the supply, installation, and commissioning of all relevant Software and Hardware components, along with the provision of necessary Manpower for ongoing Link Monitoring and advanced Analytics, leveraging Business Intelligence (BI) capabilities. The contract is anticipated to have a work period of 1825 days (approximately 5 years). Key dates for this tender process are as follows: The tender was e-Published on 16-Jun-2026 at 01:30 PM, with Document Download and Bid Submission also commencing on 16-Jun-2026 at 01:30 PM. The crucial deadline for Document Download and Bid Submission is 08-Jul-2026 at 12:00 PM, followed by the Bid Opening on 09-Jul-2026 at 12:30 PM in Mumbai. Bidders should note that the bid validity period is 180 days. Prospective bidders are required to submit a non-refundable Tender Fee of ₹11,800, payable to AO (F and A), BSNL Mumbai. Additionally, an Earnest Money Deposit (EMD) of ₹2,00,00,000 is mandatory, also payable to AO (F and A), BSNL Mumbai. EMD exemption is allowed through BG/ST or Udyam Registration certificate, and payment can be made via various offline instruments including Demand Draft, Bankers Cheque, Bank Guarantee, NEFT, RTGS, or Insurance Surety Bond. The bidding process involves two covers: Cover 1 for Fee/Pre-Qualification/Technical documents and Cover 2 for Financial bids (BoQ and Price Breakup).