Bank Of Baroda Tender

Work Description - Request For Proposal (rfp) For Procurement And Implementation Of Ivr And Customer Calling Solution (including Auto-dialer, Call Recording And Integration With Bank Applications) For Centralised Fraud And Cybercrime Monitoring Unit (cfcmu)

Bank of Baroda, a Public Sector Bank, invites proposals for the Procurement and Implementation of an IVR and Customer Calling Solution, encompassing Auto-Dialer, Call Recording, and Integration with existing Bank Applications. This solution is intended for the Centralised Fraud and Cybercrime Monitoring Unit (CFCMU). This open tender, referenced as GEM/2026/B/7126805, falls under the "Works" category and pertains to "Miscellaneous Works" within the Risk Management Department. A tender fee of ₹0 is applicable, however an Earnest Money Deposit (EMD) of ₹12,500,000 is required. The ePublished date is January 19th, 2026, at 7:30 PM, marking the start of the document download and bid submission period which concludes on February 9th, 2026, at 2:00 PM. Bids will be opened on February 9th, 2026, at 2:30 PM. Further details, including the tender inviting authority contact information and full address at Bank of Baroda, Baroda Sun Tower, 2nd Floor, C-34, G-Block, Bandra Kurla Complex Bandra (East), Mumbai - 400051 are available as per the NIT. Prospective bidders should download the tender documents and submit their proposals accordingly.