AI-Powered Omnichannel Digital Customer Onboarding Platform for Banking Enhancement

Work Description - Request For Proposal (rfp) For Selection Of Vendor For Supply, Implementation, Integration And Support Of An Ai-enabled Omnichannel Digital Customer Onboarding Platform For Casa And Related Banking Products

Bank of Baroda, a leading Public Sector Bank, hereby invites bids through an Open/Advertised Tender (Reference Number: GEM/2026/B/7807539) from eligible vendors for a critical Request for Proposal (RFP). This tender seeks the selection of a qualified vendor for the comprehensive Supply, Implementation, Integration, and ongoing Support of an advanced AI-enabled Omnichannel Digital Customer Onboarding Platform. The primary objective of this platform is to streamline and enhance the onboarding process for Current Account, Savings Account (CASA) and other related banking products. Prospective bidders are advised that this tender falls under the 'Works' category, with a specific focus on IT solutions for the Bank's IT Department, located at BANK OF BARODA, C-26, G-Block, Baroda Sun Tower, Bandra Kurla Complex, Bandra East, Mumbai-400051. There is no Tender Fee associated with this bid. However, an Earnest Money Deposit (EMD) of 3,500,000 is required. Key dates for this tender process are as follows: The tender was ePublished and Document Download/Bid Submission commenced on 20-Jul-2026 at 03:00 PM. The deadline for Document Download and Bid Submission End Date is 10-Aug-2026 at 03:00 PM, followed immediately by the Bid Opening Date on 10-Aug-2026 at 03:30 PM. Interested parties are encouraged to review the full tender documents as per the provided timelines for detailed requirements and submission guidelines.