Dedicated Level 1 IT Support Helpdesk Services for IndianOil Partner Experience Platform

Work Description - Onboarding Of Dedicated Level 1 It Support Helpdesk For Partner Experience Platform Pep Under Project Samaadhaan

IndianOil, an organization operating under a Central Govt. Ministry/Department, is pleased to announce an Open Tender for the "Onboarding of dedicated Level 1 IT Support Helpdesk for Partner Experience Platform PEP under Project Samaadhaan." This service-oriented tender, with Tender ID 2026_REFHQ_190978_1 and Tender Reference Number 9003C26A06, seeks to procure comprehensive IT support services for a period of 730 days. The bid submission period commences on August 21, 2026, at 10:00 AM and concludes on September 7, 2026, at 03:00 PM. The Bid Opening Date is scheduled for September 8, 2026, at 03:00 PM. Document download is available from August 14, 2026, at 11:00 AM until September 7, 2026, at 03:00 PM. An Earnest Money Deposit (EMD) of ₹52,000 is fixed, with options for exemption through Bank Guarantee or Self-Attested Undertaking. The tender involves a two-cover system: Cover 1 for Fee/Pre-Qual/Technical submissions, including documents such as Power of Attorney, declaration of acceptance, local content undertaking, work orders, completion certificates, audited financial statements, company incorporation documents, and PF/ESI/GSTIN/PAN details, alongside duly filled annexures to AITB. Cover 2 is reserved for the Finance submission, requiring a duly filled Price BoQ. A Pre-Bid Meeting is scheduled for August 19, 2026, at 11:00 AM, to be conducted virtually, with further details available in the NIT. The bid validity period is 120 days. Interested parties are encouraged to download the tender documents, which include the NIT, BOQ, and various technical and legal guidelines, from the official portal. The tender invites applications for IT Services, specifically focusing on Level 1 IT Support for the Partner Experience Platform, to be delivered in Gurugram, with the Bid Opening conducted at Gurugram. The tender is open to preferential bidders, and payment of EMD can be made through Online Net Banking or NEFT/RTGS. The inviting authority is GM Materials, located at 4th Floor, Core-2, Scope Complex, Lodhi Road, New Delhi.