Level 1 IT Helpdesk Support Services for IndianOil's Partner Experience Platform

Work Description - Onboarding Of Dedicated Level 1 It Support Helpdesk For Partner Experience Platform Pep Under Project Samaadhaan

This tender, referenced as 9003C26A06, is issued by IndianOil, a Central Government Ministry/Department, and seeks proposals for the "Onboarding of dedicated Level 1 IT Support Helpdesk for Partner Experience Platform PEP under Project Samaadhaan." This is an Open Tender for IT Services, with a contract form of Tender cum Auction, and will involve a two-cover bidding process comprising Fee/PreQual/Technical and Finance. The work is scheduled for a period of 730 days, with the bid submission window open from August 21, 2026, at 10:00 AM to August 31, 2026, at 3:00 PM. The bid opening is scheduled for September 1, 2026, at 3:00 PM. Key critical dates include the document download period from August 14, 2026, at 11:00 AM to August 31, 2026, at 3:00 PM, and the ePublished date of August 14, 2026, at 11:00 AM. An Earnest Money Deposit (EMD) of ₹52,000 is required, with options for EMD exemption through BG/ST. The tender documents, including the NIT and detailed scope of work, are available for download. The Pre-Bid Meeting will be held virtually on August 19, 2026, at 11:00 AM, with further details to be found in the NIT. The tendering authority is GM Materials, located at 4th Floor, Core-2, Scope Complex, Lodhi Road, New Delhi.