Operation and Management of DHBVNL Single Window Call Centre Services in Hisar

Work Description - Engagement Of An Agency Firm For Operation And Management Of Single Window Call Centre Services At Centralized Call Centre Bijli Suvidha Kendra In Dhbvnl

The Haryana Board Corporation, through its Tender Inviting Authority SE IT, Office of SE IT Vidyut Sadan Hisar, invites sealed bids from experienced and reliable agency firms for a significant service engagement. This open tender, referenced as NIT No. 13/IT/CCC/2026-27 (Tender ID: 2026_HBC_532187_1), seeks proposals for the "Operation and management of Single Window Call Centre Services at Centralized Call Centre Bijli Suvidha Kendra in DHBVNL" located in Hisar. This is a crucial turn-key services contract, with an estimated tender value of ₹15,58,88,771. Interested bidders must submit an Earnest Money Deposit (EMD) of ₹10,00,000 and a non-refundable Tender Fee of ₹7,080. The bidding process involves a two-cover system, encompassing Fee/Pre-Qualification/Technical proposals in Cover 1 and the Price Bid Schedule in Cover 2. The tender was e-published and made available for download and bid submission starting from June 26, 2026, at 05:00 PM. The last date for bid submission is July 09, 2026, at 03:00 PM, with bids scheduled for opening on July 10, 2026, at 03:00 PM in Hisar. Bids will remain valid for 180 days from the bid opening date.