Board Corporation Tender

Work Description - Appointment Of A Call Centre Agency For Providing A Centralized Customer Care Call Centre (ccc) And Bijli Suvidha Kendra (bsk) To Dhbvnl Customers

The Haryana Board Corporation, a State Government and UT entity, invites open tenders for the appointment of a Call Centre Agency to provide a centralized Customer Care Call Centre (CCC) and Bijli Suvidha Kendra (BSK) to DHBVNL customers. This turn-key contract, valued at ₹18,71,47,341, requires bidders to submit their proposals in two covers: one for Fee/PreQual/Technical details and another for the Finance (BOQ). A fixed Earnest Money Deposit (EMD) of ₹10,00,000 is required, payable online. The tender document can be downloaded starting December 2nd, 2025, at 03:00 PM, and must be submitted by December 24th, 2025, at 03:00 PM. The bid opening is scheduled for December 26th, 2025, at 03:00 PM in Hissar. Interested parties can download the Tender notice and work-related documents. A non-refundable tender fee of ₹7,080 is applicable, including ₹5,900 as Tender Fee and ₹1,180 as Processing Fee. All communication regarding this tender should be addressed to the CHIEF ENGINEER IT, O/O CE/IT, VIDYUT SADAN, VIDYUT NAGAR, HISAR. The Tender Reference Number is TER-05/IT/CCC/2025-26. The successful bidder will provide services in Gurugram and the bid validity is 180 days.