Selection Of A Partner For Design, Development, Deployment, Integration, Operation, And Maintenance Of A Customized Centralized Ivrs Based Helpdesk Platform

Work Description - Selection Of A Partner For Design, Development, Deployment, Integration, Operation, And Maintenance Of A Customized Centralized Ivrs-based Helpdesk Platform

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, invites tenders for the "Selection of a Partner for design, development, deployment, integration, operation, and maintenance of a customized centralized IVRS-based Helpdesk platform." This is a limited tender, reference number HR-FBD-12/17/2/2025-EB-FBD BA, for services valued at ₹1,75,00,000. The project location is Faridabad, and the period of work is 365 days with a bid validity of 180 days. Interested bidders can download tender documents starting April 8th, 2026, at 05:20 PM until April 15th, 2026, at 03:00 PM. The deadline for bid submission is April 15th, 2026, at 03:00 PM, and the bid opening date is April 16th, 2026, at 03:00 PM. No EMD or Tender Fee is applicable for this tender. The Tender Inviting Authority is Sr. GM BSNL Faridabad, located at BSNL AdBldg Sec-15A Faridabad. This tender will have two covers, the first being the technical cover and the second being the financial cover.