Bharat Sanchar Nigam Limited Tender

Work Description - E-tender For Operation And Maintenance Of Customer Acquisition And Customer Communication Management (cacms) Platform To Serve All Services Of Bsnl Across Pan India.

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, invites open tenders for the operation and maintenance of the Customer Acquisition and Customer Communication Management (CACMS) Platform, serving all BSNL services across Pan India. This is a service-based tender with Tender ID 2025_BSNL_257039_1 and Tender Reference Number ITPCCO-23/11(24)/12/2025-MM. The tender documents can be downloaded from November 28, 2025, 02:30 PM until December 22, 2025, 12:30 PM. Bids must be submitted online between December 7, 2025, 10:00 AM and December 22, 2025, 12:30 PM. The bid opening date is scheduled for December 23, 2025, 12:30 PM in Pune. A fixed EMD of ₹24,00,000 is required, payable to AO ITPC BSNL PUNE, and the tender fee is ₹2,360, payable to BSNL. Exemption from EMD and Tender fee is allowed as per guidelines. The successful bidder will be responsible for the platform's operation and maintenance for a period of 365 days, with the location of work being Chandigarh and Pune. CGM ITPC Pune is the Tender Inviting Authority, and their address is O/o CGM ITPC PUNE ZTTC BLDG Plot No.121/122 Campus CHINCHWAD MIDC PUNE 410019. This tender involves a two-cover system, with the first cover including scans of Tender Fees/EMD/Bid security/Declaration/PoA/MSME Certificate and the second cover containing the price schedule as per Section 9 B/BoQ.