Unified Communication and Collaboration Platform Empanelment (SaaS)

Work Description - Request For Empanelment Of Agencies For Unified Communication And Collaboration Platform On Saas Model

The National Informatics Centre Services Incorporated (NICSI) is issuing an Open Tender for the Empanelment of Agencies for a Unified Communication and Collaboration Platform, to be delivered on a Software as a Service (SaaS) model. This tender, with Tender Reference Number NICSI/Unified Communication on SaaS Model/2026/09, invites experienced public sector undertakings and other eligible agencies to submit their proposals. The empanelment is for a period of 365 days and will undergo a two-cover bidding process, comprising a Technical Bid and a Financial Bid. The Earnest Money Deposit (EMD) required is ₹10,00,000, payable to National Informatics Centre Services Inc., with provisions for EMD exemption through Bank Guarantee (BG) or other acceptable instruments. Key dates for this tender include the Document Download Start Date on August 24, 2026, at 01:10 PM, with the Document Download End Date on September 14, 2026, at 03:00 PM. Bids can be submitted from September 9, 2026, at 02:30 PM, up to the Bid Submission End Date of September 14, 2026, at 03:00 PM. The Bid Opening Date is scheduled for September 15, 2026, at 03:30 PM, and will be conducted at NICSI HQ New Delhi through VC. Interested parties are encouraged to download the Notice Inviting Tender (NIT) and the Request for Empanelment (RFE) document for detailed specifications and requirements. A Pre-Bid Meeting will be held on September 3, 2026, at 03:00 PM, at NICSI HQ New Delhi via VC, to address any queries. The tender is for Information Technology Services, specifically within the Unified Communication and SaaS sub-category. All submissions should adhere to the formats specified in Annexures 7 and 8 of the RFE document.