Ministry Of Electronics And Information Technology Tender

Work Description - Request For Empanelment Of Call Center Agencies For Setup, Operation And Maintenance Of Call Centre Services&#x0d

The Department of Electronics and Information Technology (DeitY), a Central Government Ministry, invites applications for the empanelment of Call Center Agencies for the Setup, Operation, and Maintenance of Call Centre Services. This open tender, reference number N-21/180/2025-DIC, seeks to establish a panel of service providers under an Empanelment form of contract. The last date for document download and bid submission is January 9th, 2026, at 06:55 PM, with the bid opening scheduled for January 12th, 2026, at 03:00 PM. A fixed Earnest Money Deposit (EMD) of ₹5,00,000 is required, payable to Digital India Corporation - NeGD, and is payable at Delhi. Exemption from EMD is allowed through BG/ST. Prospective bidders should note that there is no tender fee required for this tender. The empanelment period is 1095 days. Further details and tender documents, including the detailed work description, are available for download starting December 19th, 2025, at 05:00 PM. This tender is categorized under Services, specifically focusing on Information Technology Services, particularly Call Center setup and Manpower. Contact Director Awareness and Communication, located at 4th Floor Electronics Niketan 6 CGO Complex Lodhi Road New Delhi 110003 for any queries. Payment instruments for the EMD include Demand Draft, R-T-G-S, FDR, NEFT, and Bank Guarantee. The location for this work is the NeGD office.