Comprehensive IT and Electronic Asset Maintenance Services

Work Description - NA

This tender, issued by the Bureau of Police Research and Development (BPRD), a department under the Ministry of Home Affairs, seeks comprehensive Annual Maintenance Services (AMS) for a wide array of IT and electronic assets. The bid, identified by GEM/2026/B/7764279, opens on August 7, 2026, at 3:14 PM and closes on August 17, 2026, at 4:00 PM. The scope of services includes, but is not limited to, the annual maintenance of Desktops, Laptops, and Peripherals across various brands such as HP, Acer, Lenovo, and Dell, encompassing All-in-One PCs and standard desktop units. Furthermore, the tender covers the maintenance of Multifunction Printers (Monochrome Laser), Scanners (HP, Canon), UPS (Online 30KVA, specifically Uniline), and Apple iPads. Critical to the BPRD's operational continuity, the contract also mandates the AMS of Video Conferencing Systems (including End Points from Logitech, Panasonic, LG), Audio Conferencing Systems (Microphone Units), Integrated Security and Surveillance Systems (comprehensive hardware, software, wireless, networking, and consumables), Networking Devices (Routers from D-Link, TP-Link), PA Equipment, and Data Center Assets such as other panels, digital displays, and Building Automation Systems (BAS). Bidders are advised that for certain categories, specifically video conferencing, audio conferencing, integrated security, PA equipment, and data center assets, the service provider is not required to be the Original Equipment Manufacturer (OEM) or an Authorized Service Provider (ASP), but must meet specified requirements as per the Advance Technical Criteria (ATC). This is a significant opportunity to provide essential maintenance support to a key national security organization.