Indian Oil Corporation Tender

Work Description - Engagement Of Agency For Call Centre-operations For Cgd (city Gas Distribution) Customers For 26 Gas Awarded To Iocl

IndianOil, a Central Government Ministry/Department organization, invites open tenders for the engagement of an agency to manage Call Centre Operations for City Gas Distribution (CGD) customers across 26 gas areas awarded to IOCL. This service contract, referenced as PLCC/CGD Call Centres/CGD/25051 and Tender ID 2025_PLHO_185278_1, requires interested bidders to submit a fixed EMD of ₹1,97,000, with exemptions allowed under applicable BG/ST or MSME Udyam Certificate provisions. Key dates include a document download and sale period from June 3rd, 2025 (4:00 PM) to June 24th, 2025 (2:30 PM), with a bid submission window from June 16th, 2025 (3:00 PM) to June 24th, 2025 (2:30 PM). The bid opening is scheduled for June 25th, 2025 (3:00 PM). The tender process involves a three-cover system, including Fee, PreQual/Technical and Finance bids. Bidders must provide audited financial statements for the last 3 fiscal years, work orders, completion certificates, commercial and technical documents as detailed in the tender documents. Tender documents, including the NIT, Commercial Annexures, and BOQ, are available for download and should be carefully reviewed for detailed requirements. The initial contract duration is 1460 days, with the location of work as per the tender specifications. The Tender Inviting Authority is GM (Contracts), located in Noida. Online Net Banking and NEFT/RTGS are the accepted payment methods.