Department Of Power Tender

Work Description - Specification For Selection Of Service Provider For Customer Services Call Center (opex Mode) For Pspcl By Owning, Operating And Maintaining It.

The Department of Power, a State Govt. and UT organization, invites open tenders for the "Specification for Selection Of Service Provider for Customer Services Call Center (OPEX Mode) for PSPCL by Owning, Operating and Maintaining it." This tender, referenced as number 334/7-CSIT (Tender ID: 2025_POWER_140869_1), seeks a qualified service provider to own, operate, and maintain a customer service call center. An Earnest Money Deposit (EMD) of ₹20,00,000 is required, with exemptions considered. The total tender fee is ₹8,850. Key dates include a document download and bid submission deadline of June 5th, 2025, at 5:00 PM, and a bid opening date of June 6th, 2025, at 2:30 PM. Interested parties can download the tender documents, including the DNIT and BOQ, starting May 21st, 2025, at 1:00 PM, from the designated portal. The tender requires a three-cover system encompassing fee submission proof, pre-qualification/technical documents, and financial bids as per the Bill of Quantities (BoQ). The Tender Inviting Authority is CE/IT, PSPCL, Patiala, with the address at Head Office, PSPCL, Patiala. Bids will be opened in Ludhiana, and the location for the work is Mohali.