Kerala State Electricity Board Limited Tender

Work Description - Upgradation, Expansion And Operations Of Centralised Call Centre Of Ksebl At Two Locations In Kerala

Kerala State Electricity Board (KSEBL), a State Government and UT organization, invites open tenders for the Upgradation, Expansion, and Operations of the Centralised Call Centre of KSEBL at two locations in Kerala. The tender reference number is CEIT/RITU-TVM/CCC/CallCentre/4. This tender falls under the 'Works' category and encompasses miscellaneous works including Civil and Manpower supply. Interested bidders are required to submit a fixed EMD amount of ₹5,00,000 and a non-refundable tender fee of ₹17,700. The tender documents, including the Request for Proposal (RFP) and Bill of Quantities (BOQ), can be downloaded starting October 13, 2025, until November 11, 2025, at 05:00 PM. A pre-bid meeting is scheduled for October 22, 2025, at 03:00 PM in Thiruvananthapuram. Bids must be submitted online starting October 28, 2025, and no later than November 11, 2025, at 05:00 PM. The bid opening date is November 14, 2025, at 11:00 AM in Thiruvananthapuram. The Chief Engineer (IT, CR and CAPs), located at Vydyuthi Bhavanam, Pattom, 8th Floor, Thiruvananthapuram, Pincode 695004, is the Tender Inviting Authority. This tender involves a three-cover system encompassing Fee, Technical, and Financial aspects.