Bharat Sanchar Nigam Limited Tender

Work Description - Request For Proposal (rfp) For Selection Of Partner For Appointment Of A Call Centre Agency For Providing A Centralized Customer Care Call Centre (ccc) And Bijli Suvidha Kendra (bsk) To Uhbvn Customers Issued By Uhbvn. Tender Id-2025 Hbc 473191 1

Bharat Sanchar Nigam Limited (BSNL), a Government of India Enterprise, invites proposals for the selection of a partner to establish a centralized Customer Care Call Centre (CCC) and Bijli Suvidha Kendra (BSK) for Uttar Haryana Bijli Vitran Nigam Limited (UHBVN) customers. This is a limited tender, reference number RFP No- 17/46/2025-OPN AMB BA HR, with Tender ID 2025_BSNL_253752_1, under the Empanelment form of contract. The estimated tender value is ₹10,00,00,000, with a work period of 1095 days, and bid validity of 180 days. Interested bidders must submit a tender fee of ₹7,080 and an Earnest Money Deposit (EMD) of ₹10,00,000, payable offline to AO(CLAIM) at O/o PGMTD Ambala BA. Key dates include the ePublished Date and Document Download Start Date of October 29, 2025, 05:00 PM, with the Document Download and Bid Submission End Date on November 3, 2025, 05:00 PM, and the Bid Opening Date on November 4, 2025, 05:00 PM. Bidders are required to submit their proposals in two covers, including scanned copies of online payment receipts for the tender document fee, e-service fee, and EMD, along with eligibility documents and a financial bid as per the UHBVN RFP. The Tender Inviting Authority is PGMTD BSNL AMBALA, located at MANAGER(MT) EB SALES O/o PGMTD AMBALA BA, Pincode 133001, and further details can be found in the tender documents "Tendernotice_1.pdf" and "work_291855.zip" available for download.