AI-Powered Voice Bot and Centralized Call Centre for UHBVN Customer Service

This tender, identified by Tender Reference Number NIT_57_SE_Projects_CSCC_2026, is an open tender issued by the Haryana Board Corporation through the CE IT department. The primary objective is the "Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) Bijli Suvidha Kendra (BSK) to UHBVN Customers." The tender falls under the Services category, specifically Miscellaneous Services, and is a two-cover bid process. Technical and Commercial bids are to be submitted in PDF format (Cover 1), while the Price Bid should be in XLS format (Cover 2). The EMD amount is ₹10,00,000, and the Tender Fee is ₹7,080 (including GST). Critical dates include the Bid Submission Start Date as 18-Sep-2026 at 04:00 PM, with the Bid Submission End Date on 22-Oct-2026 at 01:00 PM. The Bid Opening Date is scheduled for 23-Oct-2026 at 01:00 PM. A Pre-Bid Meeting will be held on 25-Sep-2026 at 11:00 AM at the Chief Engineer/IT, UHBVNL, Vidyut Sadan, Plot no. IP-3 and 4, Sector-14, Panchkula - 134114. The work location is Panchkula, with a Bid Validity of 120 days. Further detailed information regarding the work description and eligibility criteria can be found within the provided BID Document.