Establish Smart Centralized Customer Care System with SaaS Solution

This tender, reference number DGM( ED-I)/TSECL/CCC/2026-27/07, is issued by the Chairman cum MD, TSECL, a State Government and UT organization. The tender invites bids for the critical service of "Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis." The Work Description clearly outlines the objective, and the Tender Title further emphasizes the focus on a modern, cloud-based customer care solution. This is an Open/Advertised tender, open to eligible bidders, with a Tender Fee of ₹ 25,000 and an Earnest Money Deposit (EMD) of ₹ 24,39,769. The ePublished Date for this tender is 18-Aug-2026 05:20 PM, and potential applicants can download tender documents from 18-Aug-2026 05:30 PM until 29-Oct-2026 05:00 PM. Bids can be submitted starting from 10-Sep-2026 12:00 PM, with the final Bid Submission End Date being 29-Oct-2026 05:00 PM. The Bid Opening Date is scheduled for 31-Oct-2026 12:00 PM. The project is located in Agartala, and the Tender Inviting Authority is DGM, ED-I, TSECL, Banamalipur, with their office located at O/o the DGM, ED-I, Banamalipur. While the Product Category is listed as "Survey and Investigation services," the core of this tender lies in the implementation of a sophisticated SaaS-based customer care system, indicating a need for expertise in service delivery and technology integration rather than purely investigative services.