Smart Centralized Customer Care System SaaS Implementation

This tender, reference number DGM( ED-I)/TSECL/CCC/2026-27/07, is issued by the Chairman cum MD, TSECL, a State Government and UT organization, for the "Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis". The work involves providing services with an estimated tender value of ₹12,19,88,435. Bidders are required to submit their bids for this open tender, which is a two-cover system. The Earnest Money Deposit (EMD) is fixed at ₹24,39,769, payable to TSECL at Agartala. The tender documents can be downloaded from August 18, 2026, 05:30 PM, until October 9, 2026, 05:00 PM, with the bid submission period commencing on September 10, 2026, 12:00 PM and concluding on October 9, 2026, 05:00 PM. A pre-bid meeting is scheduled for August 27, 2026, at 11:00 AM in the Conference Room, TSECL, Bidyut Bhavan, Agartala. The bid opening will take place on October 12, 2026, at 12:00 PM at the O/o the DGM, ED-I, TSECL, Banamalipur. Prospective bidders must ensure they meet the pre-qualification requirements as detailed in the tender documents, which include providing certificates for registration, CMMI appraisal, ISO certification, annual turnover, work completion, and self-declarations. The tender fee is ₹25,000, payable to TSECL at Agartala.