Annual IT Hardware Maintenance Services for Desktops, Peripherals, and Network Devices

Work Description - NA

This tender seeks comprehensive Annual Maintenance Services for a diverse range of IT hardware utilized by the Mundra Customs, Ahmadabad Zone, under the purview of the Central Board of Excise and Customs (CBEC), Ministry of Finance, Department of Revenue. The service contract, with bid reference GEM/2026/B/7937796, will commence on 07-09-2026 at 12:25 PM and conclude with the bid closing on 17-09-2026 at 2:00 PM. Key items requiring maintenance include desktops and All-in-One PCs from brands such as HP, Acer, Dell, and Lenovo, alongside single-function printers from HP, Canon, and Brother. The scope also extends to network infrastructure, specifically Firewall and Wireless Devices from Sophos, and various peripheral devices including feeder scanners (HP, Kodak, Epson), Online 2 KVA UPS systems (APC, CyberPower), and Biometric Attendance Devices from Realtime. Furthermore, the tender encompasses maintenance for printer consumables and parts, multi-function printers (MFPs) from HP and Brother, network copiers (Xerox machines) from HRCanon, and MFM Colour Printer Machines from HP and Canon. Finally, the service requirement includes the maintenance of Smart Display TVs from Nextview. A robust maintenance plan covering all these categories is essential to ensure the continued operational efficiency of the Mundra Customs, Ahmadabad Zone.