Punjab Power Department Call Center Solution Upgrade and Infrastructure Management

This tender, issued by the Department of Power, Government of Punjab, through the Dy CE IT A and PM, invites bids for the comprehensive "Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services." This open tender, identified by Tender Reference Number 364/18/CSIT-2026, seeks a qualified service provider to deliver a robust and efficient call center infrastructure. The work involves not only the technological upgrade but also the ongoing management and maintenance of all associated components and services. Bidders are required to submit their proposals through a three-cover system, with distinct submissions for Tender Fee and EMD (Cover 1), Pre-Qualification/Technical documents (Cover 2), and Financial bids (Cover 3). The tender has a fee of ₹12,950, including a processing fee of ₹10,000 and a tender fee of ₹2,950. An Earnest Money Deposit (EMD) of ₹20,00,000 is mandatory, with exemptions allowed through BG/ST. The document download and bid submission period commences on September 29, 2026, at 01:00 PM and concludes on October 28, 2026, at 10:00 AM, with the bid opening scheduled for October 28, 2026, at 11:30 AM at the Bid Opening Place in Ludhiana. The period of work is not specified in days, and the bid validity is set at 120 days. This opportunity represents a significant undertaking for a service provider capable of delivering and sustaining a modern call center solution for the Department of Power.