Rajasthan CM Helpline 181 Call Center Establishment, Operation & License Management Services

This Request for Proposal (RFP) seeks a qualified System Integrator for the comprehensive establishment and ongoing operation of the Rajasthan Sampark CM Helpline 181 Call Center. The scope of work encompasses not only the initial setup of this vital citizen service but also the critical upgradation and maintenance of the existing 181 Call Center licenses for the Government of Rajasthan. The tender, identified by reference number RIS2627SLOB00066, is an open tender for Services, specifically within the Miscellaneous Services product category, with a project location in Jaipur. The tender documents are available for download from 30th October 2026 at 04:00 PM until 08th December 2026 at 03:30 PM. Bids can be submitted starting from 30th November 2026 at 04:00 PM, with the final submission deadline being 08th December 2026 at 03:30 PM. The bid opening is scheduled for 08th December 2026 at 04:30 PM. A tender fee of INR 5,000 is applicable, and a substantial Earnest Money Deposit (EMD) of INR 3,80,00,000 is required. The tender is being invited by the Managing Director, RISL, located at Yojna Bhawan-Jaipur.