Next Generation National Highways Helpline and Call Centre: Design, Deployment, and Operation

This tender seeks Expression of Interest (EOI) for the comprehensive Design, Development, Deployment, Operation, and Maintenance of the Next Generation 1033 National Highways Helpline and Call Centre. The National Highways Authority of India (NHAI), through its undertaking Indian Highways Management Company Limited (IHMCL), is inviting this open tender from eligible parties. The work involves establishing and managing a critical national highway helpline, requiring expertise in technological development, operational management, and sustained maintenance. Key dates for interested parties include the document download start date of September 10, 2026, at 04:00 PM, and the bid submission end date of October 26, 2026, at 03:00 PM. Bid opening is scheduled for October 27, 2026, at 03:00 PM. The period of work is estimated at 1095 days, with a bid validity of 180 days. This is a one-cover tender with no EMD or tender fee required. Detailed technical documents and the Notice Inviting Tender (NIT) are available for download.