New Town Kolkata 24x7 Helpline Service for One Year

This tender, identified by Reference Number WBNKDA/36/EE(E)/IT-SEC/NKDA, is an Open Tender for Works, issued by the New Town Kolkata Development Authority, specifically the EE-E department located at the NKDA Administrative Building, Plot No - DG/13, Premises No - 04-3333, Action Area - ID, New Town, Kolkata - 700156. The core of this procurement is to establish a 24x7 Helpline service for a duration of one year, commencing from January 1st, 2027, and concluding on December 31st, 2027. This service falls under the "Helpline / Call center facility with skilled Te" product sub-category within the broader "IT WORKS ORG" product category. The tender documents are available for download from November 6th, 2026, 06:55 PM, until November 21st, 2026, 12:05 PM, with bids openable on November 23rd, 2026, at 12:05 PM. Bidders are expected to submit their proposals between November 6th, 2026, 06:55 PM, and November 21st, 2026, 12:05 PM. A Bid Security Deposit (EMD) of ₹30,000 is required, and notably, there is no Tender Fee associated with this opportunity. The work will be executed at the NKDA Administrative Building.